Privacy Policy

This Privacy Policy explains how Novaroute handles personal information in connection with event floristry services across Canada. It applies to inquiries, proposals, bookings, onsite delivery, and related communications made through our website, phone, or email. We aim for clarity so that clients, planners, venue partners, and suppliers understand what information we collect, why we collect it, and how it is managed.

Information we collect. We may collect identifiers (such as name, email, phone), organization and role details, event dates and locations, design preferences, budget ranges, and correspondence history. For onsite operations, we may record access instructions, timelines, and venue contacts provided by you or your representatives. If you share images for reference, those files are used only to support planning and design decisions.

How we use information. We use your information to respond to inquiries, prepare proposals, coordinate logistics, deliver floral designs, manage returns and strike, and maintain records for business administration. We also use limited information to improve service planning, evaluate seasonality, and forecast stem requirements. With consent, we may send occasional updates regarding availability or design notes; unsubscribe instructions are included in those messages.

Sharing and service providers. We may share necessary details with trusted service providers who support our operations, such as couriers, rental partners, or freelance florists engaged for event days. These partners receive only relevant information and are expected to protect confidentiality. Where required, we may disclose information to comply with applicable law or respond to valid legal requests.

Cookies and similar technologies. Our site may use cookies or comparable tools to support essential functions, measure aggregated usage, and remember basic preferences. You can choose to accept or decline cookies through the banner presented on our pages. Preference choices are stored to honor your selection on subsequent visits.

Data location and safeguards. We operate in Canada and may use reputable service platforms that process data in other jurisdictions. We apply reasonable administrative, technical, and physical safeguards designed to help protect information against unauthorized access, alteration, or misuse. Retention periods are aligned with legal, accounting, and operational requirements, after which information is archived or securely disposed.

Your choices and rights. Subject to Canadian law, including PIPEDA, you may request access to personal information we hold about you, seek corrections, or inquire about our practices. We will respond within a reasonable timeframe and may request additional details to verify identity. If you have consented to updates, you can opt out at any time using the instructions provided in our messages.

Children. Our services are intended for venue partners and adult clients planning events. If you believe a minor has provided personal information, contact us so we can review and take appropriate steps.

Links and references. Our website may reference internal resources such as the Legal section and the Contacts page. These materials are provided for transparency and coordination with venues and planners.

Contact. For privacy requests or questions, reach Novaroute at Novaroute@outlook.com or call +14168230947. Mailing address: 87 Bloor St E, Toronto, ON M4W 1A6, Canada.

Updates to this Policy. We may update this Policy to reflect service, regulatory, or operational changes. The latest version will appear on this page with an updated effective date. Material changes will be highlighted in a brief notice on the site.

Effective date: 01 Jan 2026