Legal & Regulatory — Novaroute (Canada)

This page outlines terms of service, consumer cancellation rights under Canadian regulations, refund and warranty principles, and accessibility commitments for Novaroute's event floristry services across Canada.

If you need to raise a legal request, use the Legal Request form below or contact our legal desk via Contacts.

Terms of Service

Our services are contracted in writing. Quotations are valid for 14 days unless otherwise noted. Deposits (when requested) secure bookings and are non-refundable except where explicitly required by law.

Clients are responsible for providing accurate venue rules and access information. Additional labour or materials required due to incorrect venue information may incur extra charges.

Consumer Rights — Canada

We comply with federal and provincial consumer protection laws. For in-person and custom services (such as event floristry), certain cancellation and refund obligations apply under Canadian law. Clients in provinces with specific statutes (e.g., Ontario Consumer Protection Act) may have additional rights.

Right to clear pricing and written agreements.
Right to cancellation details and timelines specified in your contract.
Refunds where required by applicable law for cancelled or materially changed services.

Legal contact:
legal@novaroute.vip

Refunds & Cancellations

Cancellation terms are set out in your contract. For events cancelled by the client, cancellation fees may apply to cover materials, labour and lost opportunities. Where provincial law requires shorter cancellation windows or statutory refunds, those laws prevail.

Refund processing for eligible cases typically occurs within 30 days of agreement. Non-refundable deposits and custom-sourced materials are specified at booking.

Accessibility & Accommodation

Novaroute is committed to accessibility and providing services that reasonably accommodate persons with disabilities, in line with applicable Canadian accessibility legislation and provincial standards. If you require an accommodation to engage with our services or this website, contact us via Contacts.

Data, Privacy & Cookies

We process personal data according to our Privacy Policy. We are compliant with relevant Canadian data protection obligations. Cookies are used to improve site functionality; manage preferences via the cookie banner.

Vendor: Novaroute

Business: Novaroute — 87 Bloor St E, Toronto, ON

Legal FAQ

For bespoke event services, there is typically *** statutory cooling-off period once performance has commenced or materials have been specially ordered. Specifics are in your contract. Provincial rules may provide narrow exceptions.

Clients must disclose venue rules and fees prior to booking. Unexpected venue charges may result in additional client invoices if not disclosed earlier.

We seek to resolve disputes by negotiation. If unresolved, parties may pursue mediation or legal remedies under Canadian law; jurisdiction and venue are specified in your contract.

Legal Request / Consumer Submission

Use this form to submit a legal request, complaint or a contract-related cancellation notice. We will acknowledge within 10 business days where required by Canadian rules.

What to expect

Acknowledgement within 10 business days. Supporting documents may be requested. For urgent regulatory matters contact legal@novaroute.vip.

By submitting you consent to our processing of your request as described in the Privacy Policy.

Additional Legal Resources

Links and references to provincial consumer protection agencies and federal resources:

Business Info

Novaroute

87 Bloor St E, Toronto, ON M4W 1A6, Canada

Phone: +1 416 823-09-47